At Royal Palm Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, book with us, or interact with our services.
1. Information We Collect
We collect the following types of information when you use our website or services:
- Personal Information: This includes your name, email address, phone number, billing information, and any other data you provide when booking a room or contacting us.
- Non-Personal Information: Data about your browsing behavior, such as IP address, browser type, device used, and pages visited, to enhance user experience.
2. How We Use Your Information
We use your information for the following purposes:
- To process and confirm bookings
- To communicate with you regarding your reservation
- To improve our website, services, and customer experience
- To comply with legal obligations
- To send marketing updates and promotional offers (with your consent)
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience by remembering your preferences and collecting aggregated data about site traffic. You can control the use of cookies through your browser settings. However, disabling cookies may affect certain functionalities of the site.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Trusted service providers who assist us in running our business, such as payment processors and marketing platforms
- Law enforcement agencies when required to do so by law
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting personal information.
7. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt out of receiving marketing communications by following the unsubscribe instructions in the email or contacting us directly.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the update will be indicated at the top of the policy. We encourage you to review this page regularly for any updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: royalpalmsyl@gmail.com
- Phone: +88 01714-113196
By using our website and services, you agree to the terms of this Privacy Policy.
Thank you for trusting Royal Palm Hotel with your personal information.
