At Royal Palm Hotel, we are committed to providing you with the best experience. We understand that sometimes plans may change, and you may need to cancel your reservation. Our Refund Policy is designed to offer you clarity and transparency on how refunds work in various scenarios.
1. Cancellation & Refund Eligibility
- Flexible Bookings: If your booking is under our flexible rate plan, you can cancel up to 24 hours before your check-in date for a full refund.
- Non-Refundable Bookings: For bookings under our non-refundable rate plans, no refunds will be issued for cancellations or no-shows.
- Partial Stays: If you shorten your stay after check-in, refunds will be evaluated on a case-by-case basis depending on the length of stay and the terms of your booking.
2. How to Cancel and Request a Refund
- To cancel your reservation, please contact us directly via phone or email with your booking reference.
- Refunds will be processed using the same payment method as the original booking.
- You will receive an email confirmation once your cancellation and refund have been processed.
3. Refund Timeframe
- Refunds typically take 7-14 business days to reflect in your account, depending on your bank or payment provider.
4. Refunds for Third-Party Bookings
- For bookings made through Online Travel Agents (OTAs) like Booking.com, Agoda, or Expedia, please contact them directly for cancellation and refund requests. Their refund policies may differ from ours.
5. Force Majeure
- In cases of unforeseen circumstances such as natural disasters, pandemics, or government restrictions, refunds will be handled in accordance with our cancellation policy, or alternative booking dates may be offered.
6. Contact Us
If you have any questions regarding our refund policy or need assistance with a booking, feel free to reach out to us:
- Phone: +8801714113196
- Email: royalpalmsyl@gmail.com
We value your trust in choosing Royal Palm Hotel and look forward to welcoming you again!
