Welcome to Royal Palm Hotel. These terms and conditions outline the rules and regulations for the use of our website, services, and accommodations. By accessing or booking with Royal Palm Hotel, you agree to comply with these terms.
1. Booking & Reservations
- All bookings are subject to availability.
- To secure a reservation, guests must provide valid contact information and payment details.
- Room rates include applicable taxes, unless stated otherwise.
- Any special requests are subject to availability and cannot be guaranteed.
2. Check-in & Check-out
- Check-in time is at 2:00 PM, and check-out time is by 12:00 PM.
- Early check-in or late check-out may be requested but cannot be guaranteed and may incur additional charges.
3. Payment
- Payment must be made in full at the time of booking or upon check-in, depending on the payment policy chosen.
- We accept major credit/debit cards, bank transfers, and cash payments.
- If the booking is canceled outside the cancellation window or the guest does not show up, a fee may be charged.
4. Cancellation Policy
- Cancellations must be made at least 48 hours before the check-in date.
- Failure to cancel within the specified period or a no-show will result in a charge of one night’s stay.
- Some promotional rates may be non-refundable, in which case, no refund will be issued if canceled.
5. Guest Responsibilities
- Guests are expected to respect hotel property and follow hotel rules during their stay.
- Damages caused by guests will be charged to their account.
- The hotel is a smoke-free establishment. Any violation of this policy will result in a cleaning fee.
6. Hotel Rights
- The hotel reserves the right to refuse service to any guest not abiding by the terms.
- We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
7. Liability
- The hotel is not responsible for any loss, damage, or theft of personal belongings left unattended in rooms or public areas.
- Guests are advised to store valuables in the room safe provided.
8. Privacy & Data
- By booking or using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.
- Your personal information will be used solely for the purposes of processing bookings, improving our services, and complying with legal requirements.
9. Complaints & Dispute Resolution
- Should you encounter any issues during your stay, please notify hotel management immediately to resolve the situation.
- Any disputes will be handled in accordance with local laws and regulations.
10. Modifications
- Royal Palm Hotel reserves the right to modify or update these terms at any time without prior notice. Please check this page regularly for changes.
Contact Information:
If you have any questions about these Terms & Conditions, please contact us at:
- Phone: +8801714113196
- Email: royalpalmsyl@gmail.com
- Website: www.visitroyalpalm.com
